Shipping policy

Thank you for shopping at Thirstbreakers. We ship all of our orders via USPS/UPS/FedEx/DHL. You will receive an email update with your tracking number once your order has shipped.

Delivery and Processing Times

Please Note: There may be shipping delays due to the current situation with COVID-19. These circumstances are out of our control and we cannot guarantee orders will be received in the exact time periods listed below. 

Order processing and verification typically takes 1-5 business days (Monday – Friday) depending on demand levels and product shortages.

The expected time of arrival is 7-15 business days (Monday – Friday).

You will always receive an email once your order is processed as well as a tracking number. 

SHIPPING COSTS

Calculated at checkout

Order changes :

Once your order has been confirmed, it is modified or canceled. If you’d wish to return a product, you’ve outlined the returns procedure once you’ve received the item.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, shape from home assumes no responsibility and cannot ship out a replacement package or refund these orders. 

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders. Please contact the shipping carrier directly if you have not received your package or cannot locate it. 

Cancellations 

Once an order is placed, it cannot be cancelled. Please contact us via our contact form.

Shipping Status :

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that time frame.

We may ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.

You can check the status of your order here.

 

Customs, Duties and Taxes

Thirst Breakers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.